Support Analyst – Senior, Veeva Systems

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer support and maintenance for regulated corporate settings in the Life Sciences and Healthcare industries;

• Ensure that systems and processes adhere to regulations and validation standards relevant to regulated environments;

• Conduct configuration, support, and troubleshooting in Windows-based corporate settings;

• Assist in managing requests, incidents, and changes via ticketing tools and established procedures;

• Collaborate with global, cross-functional teams to ensure smooth communication between technical and business domains;

• Perform other routine responsibilities within the department.

⛳️ Requirements

• Experience in the Life Sciences and Healthcare sectors;

• Familiarity with GxP;

• Understanding of 21 CFR Part 11;

• Knowledge of Annex 11;

• Expertise in validation processes within regulated settings;

• Extensive experience in configuring and troubleshooting Windows-based corporate environments;

• Experience with ticketing systems like ServiceNow;

• Understanding of Request Management processes;

• Knowledge of Incident Management processes;

• Familiarity with Change Management processes;

• Exceptional communication and interpersonal abilities;

• Capability to engage with both technical and non-technical audiences;

• Ability to work both independently and collaboratively within global, cross-functional teams;

• Bachelor's degree is mandatory.

• Preferred qualifications include:

• Experience with documentation tools;

• Knowledge of version control systems.

🏝️ Benefits

• Medical insurance for employees and their dependents with nationwide coverage through Bradesco or Unimed;

• Dental insurance with nationwide coverage;

• Meal voucher or food voucher based on employee preference;

• Childcare allowance;

• Life insurance for employees and their dependents;

• Gympass benefits for employees and their dependents;

• Employee Assistance Program (EAP) offering Financial, Legal, Social, and Psychological Assistance available 24/7;

• Discounts and special rates with educational institutions (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);

• Discounts on fee packages and special rates with Itaú and Bradesco banks;

• Option for payroll-deductible loans;

• Reimbursement program for specific external certifications;

• Training opportunities: TCS provides an online and in-person platform for training and development across more than 15,000 subjects;

• Length-of-service awards: TCS acknowledges associates for their commitment and loyalty at 3, 5, and 10 years, and every 5 years thereafter;

• Employee referral bonus – earn a bonus for each successful hire;

• TCS Fit4Life – a program to promote physical fitness for associates, featuring online functional training sessions;

• Opportunities for international experience: depending on skills and business needs, you may qualify to apply for positions abroad (within and outside Latin America);

• And more.