Support Analyst, L2

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Diagnose and resolve operational challenges associated with the Warehouse Management System (WMS)

• Oversee configurations and provide support for cloud-based solutions

• Evaluate and optimize SQL performance

• Document processes for future reference and compliance

⛳️ Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field

• More than 5 years of experience in technical customer support

• At least 3 years of experience with SQL and Oracle databases

• Practical experience working with Linux operating systems

• Familiarity with cloud infrastructure and services, including AWS, Azure, OCI, and Google Cloud

🏝️ Benefits

• Health insurance coverage

• 401(k) retirement plan with matching contributions

• Paid time off for personal and vacation days

• Flexible working arrangements to promote work-life balance

• Opportunities for professional development and career advancement