Support Analyst

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Deliver customer support for inquiries related to the loan origination system

• Effectively communicate with clients to resolve their issues

• Record customer interactions in the ticketing system

• Work collaboratively with teams to escalate and address complex problems

⛳️ Requirements

• Serve as the initial point of contact for customer support inquiries

• Interact with customers in a clear and professional manner in a customer-facing capacity

• Diagnose, troubleshoot, and resolve issues within established service levels

• Log, monitor, and manage tickets using the ticketing system

• Escalate issues to the appropriate teams as needed and ensure follow-up until resolution

• Keep accurate records of issues and their resolutions

• Comply strictly with company policies, procedures, and compliance standards

• Manage multiple tasks at the same time while prioritizing critical issues

🏝️ Benefits

• Opportunities for professional development and career advancement

• Comprehensive health and wellness benefits

• Flexible working hours and a supportive work environment