Support Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct investigations and resolve complex inquiries related to support for the Navigator system and the Disability Tax.

• Execute operational tasks, including managing stores, processing GWIZ requests, handling orphaned payments, and creating duplicate tax slips.

• Carry out regular maintenance activities, which involve system updates and maintaining audit documentation.

• Oversee security access, user profiles, and system permissions pertaining to Disability and Group Life operations.

• Collaborate with the Tax Business Analyst to assist with the annual Disability Tax project.

• Contribute to both internal and external audits, ensuring compliance and precision.

• Provide exceptional customer service by addressing inquiries promptly, professionally, and with a client-centered approach.

⛳️ Requirements

• Understanding of Disability insurance.

• Proficient in the MS Office suite (Excel, Word, PowerPoint).

• Experience with the Navigator system.

• Strong technical, analytical, and problem-solving capabilities.

• Exceptional accuracy and attention to detail.

• Excellent organizational abilities and the capacity to manage multiple priorities effectively.

• Ability to exercise sound judgment and adapt in a fast-paced environment.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Mental health benefits.

• Vision insurance.

• Short- and long-term disability insurance.

• Life and AD&D insurance coverage.

• Adoption/surrogacy benefits.

• Wellness benefits.

• Employee/family assistance plans.

• Various retirement savings plans.

• Financial education and counseling resources.

• Generous paid time off program including holidays, vacation, personal, and sick days.