Supervisor, Specialized Services

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee the execution of Tailored Care Management (TCM) for members registered in the Registry of Unmet Needs (RUN)

• Supervise and manage team staffing

• Engage in the recruitment process for new staff

• Support staff orientation and training initiatives

• Assess staff performance and recommend disciplinary actions when necessary

• Ensure staff productivity and optimal resource utilization

• Assist in the creation, assessment, and enhancement of operational procedures and processes

• Guarantee adherence to agency policies, URAC, NCQA, NC Medicaid, and DMH/DD/SAS regulations

• Utilize data resources to assess performance, detect trends or patterns, and ensure compliance with regulatory standards

• Maintain a thorough understanding of Managed Care practices

• Collaborate with other departments within Trillium and external stakeholders

• Travel within the designated catchment area as necessary

⛳️ Requirements

• Bachelor's degree in a Human Services field and at least five (5) years of experience with BH/MH and/or IDD populations; OR a fully licensed RN in NC with a minimum of five (5) years of experience in the same areas

• Master's degree in a Human Services field and at least three (3) years of experience with BH/MH and/or IDD populations; OR a fully licensed RN in NC with a minimum of three (3) years of experience in the same areas

• A valid driver's license is required

• Candidates must reside within Trillium's Catchment area, which includes Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, and Wilson counties

• Ability to travel within the catchment area as needed

• An advanced degree in Human Services is preferred

• All applicants must pass a drug test as a prerequisite for employment

• Resumes must include the names of previous employers, dates of employment, average hours worked per week, and key job responsibilities

• Resumes should detail educational background: degree type, date received, institution, and field of study

• Resumes must also include any licensure or certification information, if applicable

🏝️ Benefits

• A collaborative and mission-focused work environment

• Competitive benefits package with work-from-home options available for most roles

• Opportunities for professional development within a diverse and inclusive culture

• Flexible work schedules offered for certain positions with management approval

• Health Insurance with no premium for employee coverage

• Flexible Spending Accounts available

• 24 days of Paid Time Off (PTO) plus 12 paid holidays in the first year

• NC Local Government Retirement Pension (defined-benefit plan)

• 401k plan with a 5% employer match and immediate vesting

• Qualifying employer for Public Service Loan Forgiveness (PSLF)

• Quarterly stipend for remote work supplies