Supervisor, Program Management

This is a fully remote position, open to applicants in Missouri.

📋 Description

• The Supervisor oversees the daily operations of a team of employees, which includes responsibilities such as hiring, planning, directing workflow, and scheduling according to program requirements, as well as managing performance and fostering team development.

• Ensure adherence to key performance indicators and contractual agreements, maintaining high levels of satisfaction for both customers and clients.

• Track key performance metrics to guarantee compliance with client contracts and enhance customer satisfaction.

• Oversee the everyday functions of the team.

• Identify and implement opportunities for cross-training among team members.

⛳️ Requirements

• GED/High School Diploma with 10 years of experience or an Associate’s Degree with 8 years of experience.

• Proven expertise in Microsoft Word, Excel, Outlook, and PowerPoint.

• Background in managed care, prescription benefits, medical billing, reimbursement, and/or pharmacy.

• Excellent written and verbal communication skills.

• Advanced problem-solving capabilities with a keen ability to perform detail-oriented tasks accurately.

• Experience in professionally resolving complex customer relations issues.

• Ability to collaborate with multiple stakeholders in a fast-paced environment.

• Willingness to work flexible hours based on business requirements.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Remote work options