Supervisor, Operations

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversees and supervises entry-level and processing personnel.

• Responsible for the hiring, training, evaluation, development, and performance management of staff.

• Monitors and directs workflows to guarantee timely and accurate processing.

• Develops policies and procedures aimed at enhancing efficiencies and supporting new contracts or programs.

• Creates and monitors reports to assess process control and production effectiveness.

• Addresses customer inquiries and tracks issues for potential process improvements.

• Collects and analyzes operational data to ascertain the reasons for calls and identify areas for efficiency enhancements.

• Conducts quality control work and provides feedback and coaching to team members.

⛳️ Requirements

• A Bachelor's Degree in a relevant field or equivalent professional experience is required.

• A minimum of 2 years of direct supervisory experience, including hiring and termination authority for at least ten associates, is required.

• A minimum of 2 years of experience in healthcare (preferably in government healthcare delivery) or a production environment is required.

• Experience with Medicare is highly preferred.

• Experience in enrollment is strongly desired.

🏝️ Benefits

• Health insurance.

• 401K and stock purchase plans.

• Tuition reimbursement.

• Paid time off in addition to holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.