Supervisor, Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of a team of travel consultants.

• Manage key performance metrics (KPI), workloads, provide support, and offer coaching.

• Serve as the primary contact for team members.

• Actively mentor and cultivate the team to achieve and surpass all performance objectives.

• Lead a team of travel consultants by providing guidance and support.

• Utilize performance data to enhance team efficiency.

• Create training programs to address skill gaps.

• Supply clients with necessary industry insights.

• Stay updated on essential regulations (DOT, TSA, passports, visas, etc.).

• Conduct daily monitoring of global distribution systems (GDS) queues for quality assurance.

⛳️ Requirements

• Significant experience in the corporate travel management sector.

• Relevant supervisory experience is necessary.

• Advanced proficiency in GDS Sabre.

• Strong critical thinking and problem-solving abilities.

• Skilled in Microsoft Office applications.

• Exceptional verbal and written communication skills in English.

🏝️ Benefits

• Flexible working hours along with work-from-home or remote options.

• Opportunities to expand your skillset and advance your career.

• Generous vacation days allowing you to relax and rejuvenate.

• A compensation package that aligns with your expectations, including resources for mental, physical, and financial wellness.

• Travel industry perks and discounts for professionals.

• A welcoming work environment that celebrates diversity.