Supervisor, Centralized Services – West Coast

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of Specialty Pharmacy Care Coordinators operating on west coast hours and provide daily supervision of their activities.

• Manage work queues and act as a point of escalation for Centralized staff.

• Decide on the deployment, coverage, and training of care coordinators across teams.

• Collaborate with operations leadership to evaluate accountability and ensure consistent execution of core care coordinator functions.

• Mentor employees, manage their performance, and foster professional growth.

• Offer subject matter expertise to clients regarding the implementation and ongoing operation of dispensary processes.

• Create and uphold internal dispensary operations protocols and consistent workflows to accommodate diverse customer needs.

• Work together with training teams on training and retraining initiatives.

• Assist in performance reviews and the development of performance improvement plans.

• Manage scheduling, PTO coverage, and expense reports for direct reports.

• Implement audit plans and evaluate improvements.

• Facilitate successful clinic launches in conjunction with operations and implementation teams.

• Ensure essential processes are established prior to launches and evaluate service failures.

• Support productivity and performance initiatives for the assigned team.

• Promote team morale.

• Conduct 1:1 meetings to identify opportunities for professional development and eliminate obstacles.

• Drive operational performance and reporting, establish productivity benchmarks, and ensure team accountability.

⛳️ Requirements

• Extensive hands-on experience managing specialty pharmacy workflows.

• Demonstrated leadership credibility through subject matter expertise.

• Experience in change management.

• Previous experience in managing personnel and high-performing teams.

• Familiarity with pharmacy software systems such as QS1, ComputerRx, PioneerRx, and WAM.

• Exposure to EMR systems like EPIC, Cerner, and NextGen is advantageous.

• Familiarity with specialty pharmacy systems such as Therigy, Asembia1, and ScriptMed is a plus.

• Strong creative problem-solving skills.

• Ability to excel in a fast-paced startup environment.

• Experience with specialty drug categories including oncology, immunology, neurology, or rare diseases.

• Data-driven problem-solving abilities, utilizing metrics to identify trends, prioritize tasks, and promote continuous improvement.

• Willingness to work west coast hours.

🏝️ Benefits

• Generous PTO.

• Generous parental leave.

• Comprehensive healthcare, vision, and dental benefits.

• Competitive salary and equity stake.

• Remote-first work environment.