This is a fully remote position, open to applicants in Texas.

• Establish robust relationships rooted in trust and a shared mission.

• Engage in district offices, schools, and classrooms, collaborating with instructional and school system leaders.

• Discuss adoption trends and sentiments with educators, identifying opportunities for enhanced engagement.

• Facilitate the onboarding of partners to ensure successful implementation of Amira in schools and classrooms.

• Utilize data to provide insights to customers, driving Amira usage and ensuring fidelity in implementation practices to achieve impactful results.

• Offer technical guidance or training on Amira’s product.

• Analyze and communicate the factors contributing to the product's success or challenges in delivering value back to R&D.

• Articulate compelling narratives regarding adoption trends and customer sentiments.

• Actively seek out and address any concerns or issues faced by customers.

• Bachelor’s degree and/or relevant experience.

• Over 2 years of customer success experience, ideally within the Education SaaS sector.

• Experience in implementing software solutions, preferably within the Education SaaS industry.

• Demonstrated history of achieving high (90%+) renewal rates and meeting expansion goals and targets.

• Excellent interpersonal, written, and verbal communication skills.

• Preferred: Background in education administration and/or experience within a start-up environment.

• Competitive Salary

• Medical, dental, and vision benefits

• 401(k) with company matching

• Flexible time off

• Stock option ownership

• Cutting-edge work

Success Manager

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