Subscriber Experience and Partnership Specialist

This is a fully remote position, open to applicants in Alabama, +8 more states.

📋 Description

• Take ownership of designated POSH and POSSE opportunities throughout the entire sales cycle, which encompasses inbound lead conversion, outbound prospecting, product demonstrations, follow-ups, negotiations, and closing deals.

• Actively create new opportunities via outbound prospecting within franchise systems, focusing on outreach to franchise owners, operators, and corporate leaders.

• Develop, oversee, and sustain subscriber and partnership pipelines, guaranteeing precise forecasting inputs and current next steps.

• Maintain responsibility for the progression of assigned opportunities, ensuring follow-through on all next steps until closure.

• Organize and execute roadshows, product demonstrations, webinars, conferences, and various events.

• Lead live and virtual product demonstrations, customizing messages to the audience while clearly conveying value, features, and differentiators.

• Manage all event logistics from start to finish (scheduling, coordination, material preparation, attendee communication, and post-event follow-up) to ensure flawless execution.

• Act as the primary contact for subscribers and potential subscribers regarding assigned matters, ensuring prompt responses and continuity.

• Respond promptly to inquiries, direct requests to the appropriate team, and monitor issues through resolution with clear status updates.

• Take charge of onboarding and engagement execution for assigned matters (welcome outreach, scheduling, training coordination, and renewal touchpoints), ensuring internal handoffs are completed and documented.

• Execute outreach campaigns and follow-ups that further business development goals.

• Carry out marketing and subscriber communications, including conference outreach, webinar promotions, subscription campaigns, and ongoing engagement updates.

⛳️ Requirements

• Proven ability to progress opportunities through a consultative sales cycle, including disciplined follow-ups and closing activities.

• Experience managing pipelines and maintaining precise CRM documentation (next steps, follow-up dates, and activity history).

• Direct experience working with or selling to franchise systems, franchise owners, operators, or multi-unit organizations.

• Experience in generating and converting both inbound and self-sourced opportunities, including proactive prospecting and diligent follow-up through closure.

• Established ability to foster relationships and influence decision-making across franchise owners, operators, and corporate leaders.

• Strong public speaking and presentation abilities (both live and virtual).

• Excellent written and verbal communication skills.

• Capability to articulate product value, features, and differentiators clearly to diverse audiences.

• Strong subscriber/customer service orientation with a high level of professionalism.

• Self-motivated with an ownership mindset and accountability for results, including proactive tracking of deadlines and early escalation of risks.

• Ability to juggle multiple priorities concurrently while maintaining task plans, providing regular status updates, and ensuring deliverables are completed.

• Exceptional organizational skills and attention to detail; capacity to adapt quickly in a fast-paced environment.

• Comprehensive understanding of market positioning, product messaging, and competitive differentiation.

• Ability to convert subscriber needs into actionable insights.

• Demonstrated business acumen and a growth-oriented mindset.

• Proficiency in Microsoft Office Suite.

• Ability to swiftly learn and utilize new or evolving technology platforms.

• Experience with CRM systems, marketing tools, and presentation platforms.

🏝️ Benefits

• Paid time off

• Sick time off

• Referral program

• Medical insurance and benefits

• Dental insurance

• Vision insurance

• Life insurance

• AD&D insurance

• ID Theft insurance

• Long-term disability benefits

• Short-term disability benefits

• Parking/Transit reimbursement (varies depending on location)

• 401(k) benefits

• Employee assistance benefits