Student Support Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with the enrollment process for new students.

• Create and verify an estimated financial plan.

• Stay informed about academic programs and Title IV financial aid options.

• Oversee student accounts and offer advice on financial eligibility.

• Actively identify potential academic and financial challenges.

• Utilize data and systems to monitor enrollment, retention, and graduation metrics.

• Have knowledge of available resources to make informed recommendations.

• Ensure accurate documentation of information by recording interactions.

• Assess academic and financial circumstances throughout the student lifecycle.

⛳️ Requirements

• Completion of some college coursework is required.

• At least 1 year of outstanding customer service or previous advising experience in an educational environment.

• Must be eligible to access and maintain the NSLDS system and not be in default of Title IV Federal aid.

• Proficient in using the Microsoft Office suite (Outlook, Word, Excel, Teams), internet applications, and database software systems.

• A work setting free from distractions and interruptions, with no conflicting obligations during scheduled hours.

• Home office must have DSL or Cable Internet that is wired into a modem/router via Ethernet, meeting the minimum required internet speeds (wireless, satellite, or dial-up internet services are not acceptable).

🏝️ Benefits

• Flexible working hours, including evenings and rotating Saturdays.

• Required daily attendance during the first 6 weeks of training.