Student Success Manager – Nursing

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit, enroll, and mentor a diverse array of undergraduate and graduate students.

• Perform outreach through various channels including outbound calls, scheduled phone appointments, emails, chat, video conferencing, and SMS.

• Provide guidance to students regarding their career and program interests, ensuring alignment with their academic and professional aspirations.

• Assist prospective students with the enrollment processes specific to their chosen programs.

• Oversee the onboarding process for students who have enrolled.

• Offer financial advice related to funding education from the point of enrollment to graduation.

• Provide tailored support, guidance on courses, and assistance with registration.

• Familiarize students with admissions and catalog requirements, academic policies, registration procedures, and available resources.

• Manage a student cohort while achieving enrollment and retention targets.

• Encourage and assist students in progressing through their advanced degree programs.

• Collaborate with academic and admissions departments, faculty, and other stakeholders.

• Ensure alignment of programs with student success and adherence to State and Federal regulations, FERPA, and institutional standards.

• Utilize technology platforms for effective student management, communication, and engagement.

• Analyze student dashboards and reports to enhance student experience and outcomes.

• Identify alternatives and implement solutions to assist students effectively.

• Address and de-escalate student concerns.

⛳️ Requirements

• Bachelor's degree in Business, Education, Psychology, or Communications.

• A minimum of 3 years of relevant experience in counseling/advising, customer service, sales concierge service, or managing a large customer base.

• At least two years of experience for each year of formal education required.

• Candidates lacking a degree must enroll in a degree-seeking program and maintain good standing concerning student loan debt (this applies to internal employees only).

• Strong technological proficiency for managing and engaging students.

• Familiarity with online learning platforms and career planning tools.

• Knowledge of student information systems and CRM tools such as Cvue, SRM (Salesforce), CampusLogic, Brightspace, Canvas, and Slate.

• Proficiency in Outlook, Microsoft Office, and/or Google Apps for Work.

• Ability to provide advice on academic, organizational, university policies, processes, and funding.

• Understanding of study programs, university policies, online platforms, student services, and academic organization.

• Exceptional consultative sales and problem-solving abilities.

• Excellent verbal and written communication, listening, interpersonal, time-management, organizational, and decision-making skills.

• Skills in conflict resolution and de-escalation of student issues.

• Understanding of FERPA guidance and regulations.

• Ability to analyze student dashboards and reports.

• In-depth understanding of online education platforms.

• Ability to identify and comprehend students' career decision-making processes.

• Self-motivated, results-driven, resilient, compassionate, patient, persuasive, adaptable, detail-oriented, and capable of multitasking.

🏝️ Benefits

• Remote work offers a flexible work/life balance.

• Comprehensive Retirement Package includes automatic enrollment in The Company Contribution Plan with an annual company contribution of 8-10% based on tenure.

• Gift of Knowledge Program provides tuition assistance and significant discounts for employees and their immediate family members.

• Extensive health benefits with eligibility for new hires starting on day 1 of employment.

• Generous Paid Time Off, which includes paid holidays, vacation, personal, and sick leave.

• One volunteer day.

• One day dedicated to diversity and inclusion.

• Supportive and fulfilling work environment.

• Commitment to equal opportunity employment.

• Drug-free workplace.