Student Sales Coordinator

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Communicate the Advantages of Study Abroad – Inspire and educate U.S. high school students and their legal guardians about the transformative benefits of studying abroad.

• Engage and Inspire Candidates – Utilize a structured sales outreach process to actively connect with students and families through phone, text, and email, aiming to convert leads into open applications.

• Support Students Throughout the Application Journey – Provide guidance and assistance during the scholarship and application process, helping families overcome barriers to participation.

• Deliver Outstanding Customer Service – Provide professional and timely support to students and parents from the initial inquiry through program acceptance, confirmation, and pre-departure preparations.

• Handle a High Volume of Calls – Consistently exceed 30 calls per day (resulting in over 500 minutes of talk time each week), adjusting outreach focus based on spikes in application volume and high-potential territories.

• Host Virtual Information Sessions – Lead large-group presentations for students and parents, including some evening sessions.

• Present at In-Person Gatherings – Visit high schools to engage with students and families, which may require occasional domestic travel.

• Review Applications and Approve Acceptances – Assess applications for eligibility, approve acceptances, and convert applicants into confirmed, paid participants.

• Manage Participant Financials – Ensure precise financial records, follow up on payments, and resolve any discrepancies.

• Utilize Salesforce for Managing Pipeline – Track and manage applicants, maintain accurate communication records, and work towards enrollment objectives in our CRM system, Salesforce.

• Provide Support for Summer Programs – Assist participants while they are enrolled in programs.

• Aid Recruitment Initiatives – Travel domestically as needed to promote programs and represent the organization at school events.

• Accompany International Student Flights – Travel with student groups on flights up to once a year.

• Engage in Continuous Training – Participate in sales and professional development sessions to enhance effectiveness and foster professional growth.

• Adapt to a Flexible Work Schedule – Some evening hours are required to accommodate students and guardians.

• Provide Emergency Travel Assistance – Be available for 1–2 travel weekends per year to help with urgent situations.

• Demonstrate High Adaptability – This role does not have assigned territories and requires flexibility to support different regions and team needs as priorities change.

• Oversee Pipeline Management – Step in when other Coordinators are at in-school presentations or on PTO to ensure continuity of outreach.

• Support Seasonal Staff – Monitor sales calls and provide coaching to enhance the effectiveness of seasonal employees.

• Assist with Onboarding and Training – Support the Conversion Coach in onboarding and ongoing training of new hires. Perform other duties as assigned.

⛳️ Requirements

• Bachelor's degree or an international equivalent.

• A minimum of two years of experience in customer service, sales, or a related field.

• Experience working with diverse high school students is an advantage.

• International travel or study abroad experience is a plus.

• Proficiency in additional languages beyond English is a plus.

• Strong communication and interpersonal skills, with the ability to develop relationships with students and families and tailor communication to various audiences.

• Excellent verbal and written communication abilities.

• Capability to navigate challenging conversations with professionalism and empathy.

• Exceptional problem-solving skills and a proactive approach to overcoming challenges.

• Strong organizational skills, attention to detail, and the ability to juggle multiple priorities in a fast-paced, goal-driven environment.

• Comfort with making high-volume outbound calls and engaging with customers via phone, email, and text.

• Familiarity with CRM systems (such as Salesforce) is a plus.

• Willingness to work some evening hours, weekends, and travel domestically and internationally as needed to support students and families.

🏝️ Benefits

• Paid time off

• Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (based on our eligibility rules)

• CIEE Study Abroad program discounts

• 403(b) Retirement Plan with employer contribution

• Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Account (medical and dependent)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)