Student Advisor

This is a fully remote position, open to applicants in India.

📋 Description

• Pre-qualify potential candidates through phone and email communications, offering pertinent information and support to transform them into qualified individuals.

• Execute outbound calling initiatives while effectively advising prospective candidates.

• Manage both incoming and outgoing calls with potential students and clients.

• Address specific inquiries and deliver first-level guidance and advice.

• Efficiently resolve customer issues and tackle concerns.

• Provide precise information regarding academic programs and training options.

• Enhance the management and follow-up processes for inbound and outbound prospects across various acquisition channels.

• Assist the sales and admissions teams during peak activity periods.

• Contribute to additional projects, including large-scale outbound recruitment efforts.

⛳️ Requirements

• Professional Qualification: Remote Customer Service Advisor.

• Skilled in CRM systems as well as the Microsoft Office Suite.

• Comprehensive understanding of academic programs and training offerings.

• Proficient in active listening.

• Strong capability to identify and comprehend customer needs.

• Commercial awareness.

• Outstanding verbal communication abilities.

• Strong interpersonal skills.

• Demonstrated patience and diplomacy.

• Adhere to Group values and follow the Code of Conduct, along with policies on equality and diversity, health and safety, and safeguarding.

🏝️ Benefits

• Opportunities for professional growth and development.

• Collaborative and supportive work environment.

• Access to comprehensive training resources.

• Flexible work arrangements to promote work-life balance.