Student Advisor

This is a fully remote position, open to applicants in France.

📋 Description

• Pre-qualify potential candidates through phone and email communications, offering relevant information and guidance to convert them into qualified leads.

• Execute outbound calling initiatives and effectively advise prospective candidates.

• Provide exceptional customer service.

• Manage inbound and outbound calls with prospective students and clients.

• Address specific inquiries and offer initial advice and guidance.

• Efficiently resolve customer issues and concerns.

• Supply accurate information regarding academic programs and training offerings.

• Engage in outbound calling campaigns to support student recruitment and engagement efforts.

• Enhance management and follow-up processes for inbound and outbound prospects through all acquisition channels.

• Assist sales and admissions teams during peak activity periods.

• Contribute to additional projects, including large-scale outbound recruitment initiatives.

• Perform various or additional tasks as requested by the line manager, in accordance with business needs.

• Uphold Group values and adhere to the Code of Conduct, as well as policies on equality and diversity, health and safety, and safeguarding.

⛳️ Requirements

• Professional Qualification: Remote Customer Service Advisor.

• Proficient in CRM systems and the Microsoft Office Suite.

• Comprehensive understanding of academic programs and training offerings.

• Active listening skills.

• Strong capability to identify and comprehend customer needs.

• Commercial awareness.

• Outstanding verbal communication abilities.

• Strong interpersonal skills.

• Patience and diplomacy.

• Commitment to the Group’s Code of Conduct, as well as policies on equality and diversity, health and safety, and safeguarding.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Flexible working arrangements.

• Supportive and collaborative work environment.

• Employee wellness programs.