Student Advisor

This is a fully remote position, open to applicants in France.

📋 Description

• Pre-qualify potential candidates through phone and email communications, offering pertinent information and guidance to transform them into qualified applicants.

• Execute outbound calling initiatives and provide effective advice to prospective candidates.

• Manage both inbound and outbound calls with prospective students and clients.

• Address inquiries and deliver first-level advice and support.

• Efficiently resolve customer issues and tackle concerns.

• Offer precise information regarding academic programs and training options.

• Engage in outbound calling initiatives aimed at student recruitment and engagement.

• Enhance the management and follow-up of inbound and outbound prospects across various acquisition channels.

• Assist sales and admissions teams during peak activity times.

• Contribute to additional projects, including large-scale outbound recruitment efforts.

⛳️ Requirements

• Professional Qualification: Remote Customer Service Advisor.

• Skilled in CRM systems and proficient in the Microsoft Office Suite.

• Comprehensive knowledge of academic programs and training offerings.

• Strong active listening skills.

• Excellent ability to identify and comprehend customer needs.

• Awareness of commercial dynamics.

• Outstanding verbal communication abilities.

• Strong interpersonal skills.

• Demonstrated patience and diplomacy.

• Uphold Group values and adhere to the Code of Conduct, as well as equality and diversity, health and safety, and safeguarding policies.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Flexible work environment.

• Supportive team culture.