Student Accounts Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the Student Accounts Manager in overseeing, assessing, and enhancing departmental business operations.

• Evaluate student accounts and reconcile award years.

• Advise students on document submission, awarding, disbursement, withdrawals, payment plans, financial obligations, re-entry policies, and student financing procedures.

• Examine post-withdrawal disbursement and R2T4 processes and calculations.

• Review and finalize Regent tasks and documentation to confirm students are Ready to Package.

• Address student account inquiries and conduct quality assurance assessments.

• Resolve escalated student issues and disputes.

• Collaborate with Enrollment Services, Student Services, Accounting, Collections, Strategic Partnerships, along with other departments.

• Develop strategies to assist students in settling outstanding account balances.

• Handle invoicing inquiries from students and employers who provide tuition assistance.

• Reconcile accounts and send invoices to students and employers.

• Create processes for specialized invoicing.

• Monitor funds received, invoiced totals, and future invoicing requirements.

• Coordinate student ledger activities with other departments.

• Supervise billing and payment processes and schedule agency payments.

• Review Letters of Credit, Vouchers, and Course Approvals.

• Analyze NSLDS, COD, and CPS data to assess student eligibility.

• Conduct third-party reconciliations.

• Manage departmental User Acceptance Testing for system updates.

• Generate invoices for students and third-party agencies.

• Create ad hoc reports and participate in workgroups.

• Oversee assigned accounts, manage workload priorities, achieve account resolution objectives, and deliver customer service.

• Address accounts receivable balances and communicate collection efforts to students.

• Prepare, review, and respond to account aging and student activity reports.

• Perform additional duties as necessary.

⛳️ Requirements

• A Bachelor's degree or equivalent advanced learning gained through experience is required.

• Minimum of 1 year of relevant work experience is essential.

• Familiarity with Title IV federal regulations is advantageous.

• Preferred experience with student information systems.

• Required experience in higher-education finance.

• Strong attention to detail along with excellent mathematical and critical thinking abilities.

• Exceptional organizational and time management skills.

• Ability to multitask and accurately prioritize responsibilities in a high-volume setting.

• Strong interpersonal, written, and verbal communication skills.

• Capability to convey detailed financial information via phone.

• Customer service experience is necessary.

• Proficient in Microsoft Office, Excel, and Outlook.

• Visa sponsorship is not available for this role.

🏝️ Benefits

• Health, dental, and vision insurance options.

• Life insurance and disability coverage programs.

• Paid vacation, sick leave, and holidays.

• Reduced tuition for the employee and qualified family members at U of A/ASU/NAU.

• Retirement savings plans.

• Access to U of A recreation and cultural events.

• Innovative work-life balance programs.

• Relocation assistance services.