Strategist

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Serve as the main contact for clients; collaboratively establish KPIs with clients and ensure performance is measured against them; develop and manage lifecycle strategies across various channels; create and maintain roadmaps and content calendars; prioritize and balance the development of initiatives based not only on anticipated impact and client objectives but also on long-term client retention.

• Determine the scope of work during the sales and onboarding process; manage changes in scope as the account progresses; allocate hours and resources to initiatives based on expected returns; ensure projects stay within scope, budget, and timelines; monitor account pacing and approve timesheets in ClickUp; identify and lead opportunities for expansion, including upsells, new initiatives, and partner integrations.

• Directly supervise Strategy Associates, including performance evaluations, mentorship, and professional development; provide guidance on execution, ensure accountability, support workflow and prioritization, and serve as the main escalation point for any issues.

• Ensure the quality of delivery across the account; oversee execution and conduct spot checks on outputs to guarantee accuracy and alignment; collaborate with partners and tools to enhance account outcomes; identify opportunities for case studies based on results; contribute to playbooks and improve service delivery standards across the agency; continuously enhance personal expertise to elevate team capability.

⛳️ Requirements

• Bachelor’s or Master’s Degree or Certifications, preferably in Marketing, Business, Communications, or a related field with a focus on digital or eCommerce.

• 4–7 years of experience in eCommerce or lifecycle marketing, with responsibility for client strategy and performance (either in an agency or in-house setting).

• Strong knowledge of retention and lifecycle channels (email, SMS), including segmentation, testing, and optimization techniques.

• Demonstrated ability to think commercially, prioritize tasks effectively, and translate data into actionable strategies.

• Experience in leading or mentoring team members and collaborating across various functional teams (design, copy, and technical teams).

• Practical knowledge of essential tools such as Klaviyo (or similar platforms), Shopify (or equivalent), and subscription/retention platforms.

🏝️ Benefits

• 22 days of paid annual leave (21 days plus 1 birthday day), with clear expectations for being fully offline during time off.

• 7 paid sick days, in addition to extra paid leave for special circumstances.

• A comprehensive career growth package, featuring quarterly bonuses and a guaranteed annual salary review based on regular performance evaluations.

• An annual budget for tools, courses, memberships, and professional development.

• A remote-first work environment (Europe preferred), with flexible working arrangements and clear ownership of deliverables.