Strategic Solutions Engineering Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate weekly one-on-one meetings and team discussions to mentor Sales Engineers (SEs) on deal strategies, technical execution, and best practices.

• Develop and uphold personalized development plans; conduct monthly ride-alongs and partner with SE Enablement for specialized training.

• Collaborate closely with Strategic Sales Leaders through weekly synchronization meetings, sales leadership gatherings, and coverage evaluations to advance segment strategy.

• Conduct weekly SE pipeline assessments to confirm technical qualifications, identify systemic challenges, and present performance metrics to leadership.

• Oversee the capacity and utilization of the SE team, coordinate support across regions, and lead recruiting and onboarding efforts with structured 30-60-90 day plans.

• Offer hands-on assistance for 2–3 key strategic accounts by directing technical discovery and formulating technical strategies for deals exceeding $1M.

• Partner with Product to shape the roadmap, spearhead Strategic-focused POC initiatives, and validate intricate implementations.

• Create and present impactful demos and presentations; co-design POCs that expedite sales cycles for significant Strategic opportunities.

• Establish and expand technical best practices, discovery frameworks, and competitive enablement resources throughout the Strategic SE team.

⛳️ Requirements

• A minimum of 8 years of experience in sales engineering or technical sales, including over 3 years in a leadership role.

• Proficient understanding of AI Agent applications, along with practical experience in integrating AI into customer workflows.

• Extensive knowledge of Contact Center technologies, such as Conversational AI, CCaaS platforms, and telephony infrastructure.

• Strong familiarity with strategic platforms including Salesforce, Google, Amazon, and contact center infrastructure.

• Recognized for resourcefulness, strategic thinking, and a collaborative approach to facilitate cross-functional deal success.

• Committed to the development of Sales Engineering careers, focusing on coaching SEs through structured growth plans, role clarity, and skill enhancement.

• Proven experience in creating mentoring frameworks that promote technical excellence, soft skill improvement, and leadership preparedness within the SE team.

• Exemplify and advocate our core Operating Principles through mentorship, leadership, and active engagement.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage with plans tailored for you and your family.

• Flexible PTO enabling you to take the time you need, whenever you need it.

• Paid parental leave for all new parents welcoming a child.

• Retirement savings plan to assist you in planning for the future.

• Budget for remote work setup to help you establish an efficient home office.

• Monthly wellness and communication stipend to maintain connectivity and balance.

• In-office meal program and commuter benefits available for onsite employees.