Strategic Partnership Leader

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee the complete process of new subscriber launches and transitions for at-risk accounts, serving as the main point of continuity and responsibility.

• Define ownership, set milestones, timelines, dependencies, and metrics for success throughout the subscriber lifecycle.

• Create and implement launch strategies that align with business goals and promote customer success.

• Proactively identify and address risks, escalate issues as necessary, and execute preventive solutions.

• Collaborate with teams in Account Management, Expansion, Revenue & Growth, Fulfillment & Delivery, and Product.

• Facilitate meetings for cross-functional alignment, ensuring consensus on priorities, dependencies, and accountability.

• Enhance communication among teams and support the existing organizational structures.

• Manage relationships and communications at the executive level with strategic and priority subscribers.

• Prepare and present executive briefings, status updates, and business reviews.

• Escalate critical issues and propose strategic solutions.

• Provide guidance to leadership regarding complex customer situations.

• Set and monitor KPIs and success metrics for every launch.

• Maintain project plans, timelines, and dependency maps.

• Track progress, document insights gained, and refine launch processes.

• Offer leadership during crucial transition phases and milestones.

• Ensure seamless transitions between launch activities and steady-state operations.

• Observe post-launch performance and assist with stabilization efforts.

• Cultivate long-term strategic partnerships with key subscribers.

⛳️ Requirements

• 5–7 years of experience in customer success, account management, program management, or similar fields.

• Proven track record in managing complex, high-stakes engagements.

• Experience in the EHS, ESG, or operational risk management sectors.

• Strong cross-functional leadership skills with the ability to influence and align teams without direct authority.

• Exceptional organizational and project management capabilities.

• Ability to handle multiple complex initiatives simultaneously.

• Expertise in B2B enterprise customer engagement, SaaS operations, or related environments.

• Background in customer lifecycle management or customer success operations.

• Familiarity with CRM systems, project management tools, and business analytics platforms.

• Experience working in a matrix organization or within complex organizational structures.

• Enthusiasm for leading transformative customer engagements and new subscriber launches.

• Capability to build and refine scalable processes.

• Proficiency in addressing complex, cross-organizational challenges.

• Ability to drive measurable business outcomes through strategic collaboration.

• Experience in developing and mentoring high-performing teams.

🏝️ Benefits

• Annual bonus programs.

• Regular team-building activities.

• Off-cycle reviews to quickly acknowledge and reward outstanding performers.

• Team events such as happy hours and engaging virtual gatherings.

• Access to benchmark Gensuite Team Member Networks, including the Respect for Diversity Group and the Sustainability Group.

• Safe and supportive environments for team members who share a common identity.