Strategic Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of health system partners and large multi-location private practices.

• Create and implement customized success plans for each account.

• Facilitate executive business reviews and strategic planning sessions.

• Handle challenging discussions at senior management levels.

• Utilize advanced problem-solving techniques to address complex operational issues.

• Act as a consultant for clients regarding billing optimization and strategy.

• Discover opportunities for expansion across various sites and service lines.

• Track health metrics at the portfolio level.

• Function as an informal team leader and mentor.

⛳️ Requirements

• Over 5 years of experience in Customer Success Management, Account Management, or healthcare operations within a health tech or SaaS setting.

• Experience in revenue cycle management (RCM).

• Proven track record of leading challenging conversations with executive stakeholders.

• Established structured problem-solving abilities applied in complex customer scenarios.

• History of influencing and aligning senior stakeholders effectively.

• Experience in driving significant organizational change and/or technology adoption.

• Strong analytical capabilities.

• Experience in mentoring junior team members.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision benefits.

• Life insurance.

• Paid time off.

• Opportunities for career advancement.

• Flexibility to work remotely.