Senior Lead, Customer Success Training

This is a fully remote position, open to applicants in Canada.

📋 Description

• Guide and nurture a team of trainers, fostering their professional growth while actively engaging alongside them.

• Take ownership of the programs that prepare new members of the Support team prior to their integration onto the floor.

• Create and implement training for our Demo function.

• Develop training materials for our Onboarding call function.

• Assist in crafting training programs for Conferences.

• Aid demo coaches in onboarding and preparing team members for onboarding calls.

• Facilitate cross-functional product onboarding for other teams.

⛳️ Requirements

• 3 to 5 years of experience in training, learning and development, or instructional leadership, preferably in a customer support, customer success, or SaaS setting.

• Proven experience in leading or managing a team of trainers or facilitators.

• Able to perform the tasks while also overseeing them.

• A proven history of creating and executing onboarding or product training programs that cater to individuals at various stages and from diverse backgrounds.

• A genuine passion for AI and emerging technologies as instruments for enhancing learning.

• Proficiency in designing content and delivering programs at scale through a Learning Management System.

• Comfortable working collaboratively across functions in a remote or distributed environment.

🏝️ Benefits

• Comprehensive benefits package

• Regular career development conversations

• Competitive salary