Strategic Construction Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the success of a portfolio consisting of top Fieldwire clients, managing intricate stakeholder networks and deployments across various teams and projects.

• Cultivate relationships with executive sponsors, customer champions, administrators, and end users—gaining trust through successful outcomes and daily collaboration.

• Create and implement customer success strategies that align with client initiatives, operational objectives, and measurable results.

• Facilitate and lead business reviews and success check-ins, articulating value, adoption progress, risks, and opportunities to both executive stakeholders and frontline teams (administrators and end users).

• Assist customers with deployments, workflow standardization, and change management, including large-scale end-user training and enablement.

• Collaborate with go-to-market partners (Sales/Account Management, Solutions/Implementation, Support, and Product) to drive renewals and growth—identifying expansion opportunities and working with account teams to implement them.

• Track customer health, usage trends, and engagement indicators to proactively enhance adoption and mitigate risks.

• Act as an escalation point for Strategic/Enterprise customers, coordinating internal teams to address issues and enhance the customer experience.

• Advocate for the customer's perspective internally by communicating themes, use cases, and feedback to Product and cross-functional teams.

• Contribute to the development of Fieldwire’s Strategic/Enterprise customer success playbooks and best practices as the program evolves.

⛳️ Requirements

• Over 3 years of experience in a customer-facing SaaS position (Customer Success, Implementation, Solutions Engineering, or similar).

• Proven experience in supporting enterprise clients with complex, multi-stakeholder organizations.

• A background in construction technology or direct construction experience is highly preferred.

• Comfortable engaging directly with frontline teams (administrators and end users) to drive adoption through enablement, workflow alignment, and change management.

• Strong business insight, with the ability to connect product adoption to quantifiable business results.

• Experience in preparing for and conducting business reviews and success check-ins, including presenting adoption metrics, value, risks, and future plans to executive stakeholders.

• Comfortable collaborating with Sales/Account teams on renewals and growth initiatives, with a customer-first approach.

• Exceptional presentation, communication, and relationship-building abilities.

• Highly self-driven, organized, and capable of working independently.

• Ability to navigate uncertainty and assist in establishing new processes within a scaling enterprise framework.

• Strong analytical and problem-solving skills with a consultative approach.

• Eager to learn and advance within a dynamic, fast-paced SaaS environment.

🏝️ Benefits

• Corporate bonus potential of up to 30%.