Store Supervisor

This is a fully remote position, open to applicants in China.

📋 Description

• Identify and pursue opportunities to enhance sales, profits, and customer satisfaction.

• Suggest, evaluate, and implement new services or operational enhancements.

• Assume accountability for store performance and maintaining standards.

• Provide insights to management regarding inventory and services.

• Uphold Dyson's standards for customer experience, visual merchandising, and store ambiance.

• Handle customer escalations and ensure resolutions align with brand values.

• Foster personalized customer interactions that promote brand loyalty.

• Oversee the execution of the Retail Activations calendar in collaboration with market and global implementation teams.

• Recruit, mentor, and develop managers and future leaders for the store.

• Establish team and individual objectives, track performance, and offer continuous feedback.

• Cultivate a positive, motivated, and cooperative team environment.

• Engage in floor leadership and interact with both customers and team members on a daily basis.

• Propel store performance metrics and ensure sustainable growth.

• Analyze results, identify trends, and take corrective actions or make recommendations as necessary.

• Implement operational and merchandising strategies in alignment with local headquarters.

• Prepare the store for peak trading periods.

• Maintain compliance with policies and standards regarding operations, security, cash handling, health and safety, and loss prevention.

• Safeguard company assets and confidential data.

• Assist with store opening, closing, inventory accuracy, and maintenance duties.

• Address escalations and resolve operational or team performance challenges.

⛳️ Requirements

• Accountability for store performance and maintaining high standards.

• Proven ability to enhance sales, profits, and customer satisfaction.

• Capable of proposing, testing, and executing operational improvements.

• Proficient in maintaining customer experience, visual merchandising, and store environment standards.

• Skilled in addressing and resolving customer escalations effectively.

• Experience in recruiting, coaching, and developing managers and future store leaders.

• Competent in setting targets, monitoring performance, and providing ongoing feedback.

• Ability to drive and analyze performance metrics, including profit, volume, conversion rate, NPS, average purchase value, and attrition.

• Strong knowledge of retail operations and merchandising strategies.

• Familiarity with security, cash handling, health and safety, and loss prevention protocols.

• Proficient in managing inventory accuracy, store maintenance, and operational escalations.

🏝️ Benefits

• Opportunity for professional development and growth within the company.

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Employee discounts on products.

• Supportive and dynamic work environment.