Staff Software Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and manage comprehensive integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems.

• Establish and uphold integration patterns and API standards throughout the GTM stack.

• Oversee incident response and root-cause analysis for integration issues; enhance observability and alerting processes.

• Collaborate with Revenue Operations to convert business needs into reliable and scalable technical solutions.

• Assess and rationalize third-party connectors, middleware, and iPaaS tools against build-versus-buy considerations.

• Create and deploy internal applications that substitute SaaS point-solutions, cutting costs, streamlining workflows, and boosting team effectiveness.

• Develop a streamlined internal development practice, including code standards, CI/CD, deployment methodologies, and documentation practices.

• Utilize AI/LLM capabilities (APIs, agentic workflows) to expedite internal tool development and automate repetitive operational tasks.

• Maintain a clear deprecation roadmap linked to quantifiable SaaS expenditure reduction objectives.

• Define the technical strategy for data sharing among GTM systems, establishing canonical data models, ownership of the source of truth, and synchronization strategies.

• Conduct design assessments and offer architectural guidance to engineers, RevOps analysts, and technical stakeholders.

• Proactively identify and address technical debt, advocating for engineering precision within a primarily non-engineering organization.

⛳️ Requirements

• 8+ years of software engineering experience, particularly in systems integration and/or internal platform development.

• Advanced proficiency in Python — you write production-level code, not just scripts, as well as Java and JavaScript.

• Extensive hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery).

• Proven history of developing internal tools that have replaced or significantly reduced dependency on commercial SaaS products.

• Strong understanding of data modeling, API design, event-driven architectures, and ETL/ELT methodologies.

• Experience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar).

• Demonstrated capability to work independently in ambiguous settings — you define your own tasks and see them through to completion.

• Effective communicator who can articulate technical trade-offs to non-technical GTM and finance stakeholders.

• Familiarity with GTM platforms such as Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools.

🏝️ Benefits

• 100% Remote, Global Culture.

• Scaling Organization – Engage in meaningful work within a high-growth, continuously evolving environment.

• Transparent Communication – Anticipate open decision-making and regular company-wide updates.

• Innovation-Driven – Enjoy autonomy and support to deliver exceptional results and experiment with new ideas.

• Open Source Roots – Built upon community-driven values that influence our work culture.

• Empowered Teams – A culture of high trust and low ego that prioritizes outcomes over appearances.

• Career Growth Pathways – Clearly defined opportunities for professional growth and development.

• Approachable Leadership – Transparent executives who are involved, visible, and relatable.

• Passionate People – Join a team of intelligent and supportive individuals who genuinely care about their work.

• In-Person onboarding – We want you to succeed from day one alongside your fellow new ‘Grafanistas’ to understand our operations thoroughly.

• Balance is Key – We maintain a global annual leave policy of 30 days per year, with 3 days reserved for Grafana Shutdown Days to encourage complete disconnection.