Staff Site Reliability Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Spearhead the creation of Domino's internal AI-driven reliability tools, which include systems that evaluate tickets, logs, traces, and documentation to assist teams in swiftly resolving outages with reduced recurring effort.

• Enhance the observability scope and signal integrity for our most essential customer-facing systems, providing engineers with better resources throughout the development and support lifecycle.

• Manage incident response comprehensively, from detection to resolution, ensuring each problem area is better documented, understood, and less prone to recurrence.

• Lead the creation of customer and user-oriented observability tools integrated within our products.

• Establish and refine SLO/SLI frameworks for priority services, transforming abstract reliability objectives into measurable, actionable standards.

• Scale cloud operations practices for Domino’s single-tenant SaaS solution, collaborating with engineering teams to enhance the reliability and consistency of customer deployments and upgrades.

• Mentor fellow engineers and influence the practice of SRE at Domino, including incident response processes, operational readiness expectations, and a culture of learning from incidents.

⛳️ Requirements

• Extensive experience in Site Reliability Engineering, platform engineering, or a software engineering role with significant, hands-on operational responsibility.

• Proficiency in Kubernetes, Linux, cloud platforms, and observability tools, with the capability to utilize them to diagnose intricate, real-world production issues.

• A strong aptitude for identifying and bridging reliability gaps in technical products, tools, and processes.

• Solid software engineering capabilities in Python or Go, with a proven history of developing internal tools or services that are genuinely relied upon.

• Comfort in leading technically ambiguous projects and influencing direction across teams without requiring direct authority to accomplish tasks.

• A background in enhancing reliability through engineering and automation, rather than solely addressing issues manually.

• Excellent communication skills and genuine experience mentoring engineers or influencing technical decision-making within your team.

• Sound judgment regarding AI/LLM tools: you understand where they truly benefit operational workflows and where they may create noise rather than signal.

• Bonus: Familiarity with LLM-based systems, retrieval workflows, SaaS platform operations, or developing tools for support or developer teams.

🏝️ Benefits

• We strongly believe in the importance of cultivating a diverse team and welcome candidates from all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

• We value a growth mindset, encouraging high-performing creative individuals who tackle challenges and identify opportunities for success.

• We appreciate individuals who pursue truth and speak honestly, allowing them to be their authentic selves at work.

• We recognize and support those who believe in the possibility of continuous improvement. At Domino, everything is a work in progress, and we can always enhance our efforts.

• We promote an environment of teaching and learning, equipping employees with the resources necessary for success in their roles and within the company.