Staff Security Engineer – Customer Support and Integrity

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the vision, strategy, and success metrics for the Customer Support and Integrity Security function.

• Direct the technical direction and execution of the roadmap for Customer Support and Integrity Security.

• Collaborate closely with teams including Customer Support and Integrity, Merchant Experience, Enterprise Security, Engineering, Product, GRC, and others.

• Design and implement security controls effectively.

• Set clear, quantifiable metrics to showcase and monitor the performance of the Customer Support and Integrity security initiatives.

• Conduct security assessments and validation of support teams, processes, and systems to pinpoint security vulnerabilities and develop remediation strategies.

• Foster alignment across various organizations and create sustainable operating mechanisms.

⛳️ Requirements

• Over 8 years of experience as a security engineer in the fields of enterprise security, corporate security, or infrastructure security.

• Demonstrated success in designing and deploying security solutions at scale for support and sales teams, including both internal and third-party users.

• Experience collaborating directly with third-party support organizations.

• Ability to articulate security engineering, system architecture, scalability, and reliability decisions with confidence.

• A customer-centric and ownership-oriented approach.

• A broad range of technical expertise across various infrastructure and security domains operating in large production settings.

• Skilled in analyzing code, architecture, and designs through a security lens.

• Proficient in scripting languages (e.g., Python) and other programming languages (e.g., Java), with Golang experience considered a plus.

• Strong proficiency with infrastructure as code tools like Terraform.

• Experience with IAM platforms such as Okta and Google Workspace.

• Hands-on familiarity with Google Workspace products, particularly Google Chrome Enterprise Premium.

• Expertise in cloud infrastructure and management, specifically within GCP and AWS.

• Experience addressing complex, systemic issues at scale that necessitate innovative thinking and solutions.

• Outstanding analytical and investigative skills with hands-on experience in leading root cause analysis efforts.

• Excellent verbal and written communication abilities, capable of understanding and reviewing design documents related to cloud infrastructure alongside engineering teams.

• Familiarity with access management, abuse prevention, operational controls, incident management, or platform risk programs.

• Experience in developing scalable governance frameworks, escalation models, or operational control systems.

• Proficient in utilizing AI, automation, or workflow tools to enhance operational scale and resilience.

• Experience working across global teams and time zones.

🏝️ Benefits

• 401(k) plan with employer matching.

• 16 weeks of paid parental leave.

• Wellness benefits.

• Commuter benefits match.

• Paid time off.

• Paid sick leave in accordance with applicable laws.

• Medical, dental, and vision benefits.

• 11 paid holidays.

• Disability and basic life insurance.

• Family-forming assistance.

• Mental health program.