Staff Product Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Product Ownership: Acquire a comprehensive understanding of how customer success teams utilize Vitally, identifying issues worth addressing rather than simply responding to tickets.

• Customer Intelligence: Analyze usage data, support trends, and product signals on a large scale using AI tools to guide product decisions.

• AI-Native Shipping: Work proficiently with Claude Code, Cursor, or similar tools, utilizing prototype-as-spec as a standard method for conveying intent.

• Outcome Accountability: Establish user-facing metrics and take responsibility for whether the work achieves its goals.

• Engineering Quality: Develop the framework that creates the product, establishing architecture, skills, and shared tools that enable agents and engineers to deliver quickly.

• Cross-Functional Voice: Represent the team throughout Vitally to Customer Success, Support, and leadership, proactively sharing decisions, obstacles, and progress.

⛳️ Requirements

• Generally 6+ years of software engineering experience with significant feature ownership.

• Proven history of product ownership.

• An AI-native approach to operations.

• A clear and decisive shipping rhythm.

• Strong customer intuition that you do not delegate.

• Aesthetic design sensibilities.

• Robust technical judgment.

• Proficiency in our technology stack: TypeScript, React, Node, and PostgreSQL.

🏝️ Benefits

• 100% of health, dental, and vision insurance premiums covered by us.

• 401k plan with Empower.

• Commuter benefits available.

• Unlimited PTO with a required minimum time off.

• Flexible working hours and a work-from-home policy.

• Annual education stipend.