Staff Customer Success Engineer – SASE

This is a fully remote position, open to applicants in Germany.

📋 Description

• Guarantee that customers achieve optimal returns on their investments by implementing and operationalizing Palo Alto Networks SASE solutions.

• Support customers with the implementation of SASE and its integration into their security and networking operations.

• Deliver first-line technical support and facilitate timely resolutions with engineering teams.

• Act as an advocate for customers by shaping the product roadmap and suggesting improvements.

• Guide customers on Cloud Security Change Management, Governance, and Center of Excellence programs.

• Recognize customer risks and create or escalate risk mitigation plans in collaboration with account teams.

• Align customer business challenges and objectives with product features and corresponding business benefits.

• Establish yourself as the primary customer expert and subject matter authority on Palo Alto Networks SASE security solutions.

• Collaborate with CISOs, Security Architects, Customer Success Managers, and DevOps teams at mid-to-large enterprises.

⛳️ Requirements

• Bachelor's or Master's degree in Computer Science, Electrical Engineering, Computer Engineering, or a related technical discipline.

• At least 5 years of relevant experience in pre-sales, post-sales, technical support, consulting, or similar roles.

• Comprehensive understanding of networking and security concepts.

• Experience with multi-vendor networking devices such as routers, switches, firewalls, and traffic generators.

• Familiarity with SASE architecture and its value proposition.

• Previous experience with Data Security product suites, including CASB and DLP.

• Enterprise-level design and troubleshooting experience with BGP, OSPF, and EIGRP.

• Proficiency in Remote Access VPN solutions, IPSEC, PKI, SSL, TCP/IP, and authentication protocols such as SAML, SSO, LDAP, and RADIUS.

• Knowledge of Linux, including BASH and Python scripting capabilities.

• Proven history of managing customer escalations, balancing expectations, and securing successful resolutions.

• Strong skills in consulting and project management.

• Ability to convey technical issues to both technical and non-technical audiences, including executives, and explain their business implications.

• Capacity to multitask effectively in a fast-paced environment.

• Availability to provide after-hours deliverables on a scheduled or unscheduled basis.

• Proficiency in the German language is essential.

🏝️ Benefits

• Reasonable accommodations for qualified individuals with disabilities or special needs.

• Eligibility for immigration sponsorship.

• Commitment to equal opportunity employment and maintaining an inclusive workplace.