Sr. CS Quality Assurance

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Identifying, analyzing, and addressing workflow challenges within customer support operations.

• Documenting quality assurance activities, evaluations, and outcomes.

• Suggesting corrective measures to enhance employee performance.

• Supporting intervention efforts and training initiatives to ensure adherence to QA standards.

⛳️ Requirements

• Strong grasp of quality assurance principles, methodologies, and tools.

• Excellent analytical, problem-solving, and decision-making skills.

• Proven experience in testing procedures, version control, and defect management.

• Proficient in both written and verbal English.

• Outstanding interpersonal skills and soft skills, including professionalism, teamwork, and a proactive approach.

• A minimum of 2 to 3 years of experience in Customer Service or BPO Quality Assurance.

• Adept computer literacy and capability to operate standard office and QA software.

• Willingness to work in a rotational schedule, including weekends or holidays as necessary.

• Availability to work from home or on-site as required.

• Bachelor’s degree or equivalent in a relevant field.

🏝️ Benefits

• Competitive total compensation package.

• Various team-building programs and company events.

• Comprehensive healthcare plans for employees.

• And many more! Apply and let us share more details with you!