Senior Manager, Quality Assurance

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee and enhance the quality of departmental interactions, systems, and associated processes.

• Create value for partners while ensuring compliance with external regulations.

• Coordinate inter-departmental communications and liaise with senior leadership on quality assurance issues.

• Facilitate an optimal customer experience through focused monitoring and insights-to-action initiatives.

• Ensure compliance with regulatory standards.

• Identify weaknesses or gaps in testing controls and operational efficiencies.

• Formulate remediation plans and strategies for performance improvement.

• Report on quality assurance performance and effectiveness to functional leadership.

• Implement performance remediation plans and controls when risks are detected.

• Supervise quality assurance team KPI metrics and direct improvement initiatives for operations and processes.

• Promote inter-departmental collaboration and establish feedback loops.

• Mentor members of the quality assurance team and manage their performance, improvement, and career progression.

• Oversee and assess training materials and programs for the development of the quality assurance team.

• Assist with onboarding, hiring, training, performance evaluations, and reward decisions within the quality assurance department.

• Execute other assigned duties as necessary.

• Adhere to all policies and standards.

⛳️ Requirements

• Bachelor's degree with over 6 years of relevant experience, including previous management roles.

• Equivalent experience may be considered, reflecting the necessary knowledge, responsibilities, scope, and skills pertinent to the position level.

• A minimum of 3 years of management experience is preferred.

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

• Experience in managing quality assurance personnel and their performance.

• Strong understanding of quality assurance processes, KPI metrics, testing control effectiveness, operational efficiency, remediation, and regulatory compliance.

• Capability to develop strategies for training, onboarding, hiring, performance, and rewards.

• Proficient in communicating quality assurance issues to senior leadership.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase plans.

• Tuition reimbursement assistance.

• Paid time off in addition to holidays.

• Flexible work options, including remote, hybrid, field, or office schedules.

• Additional incentive programs may be included in total compensation.