Spécialiste du service à la clientèle bilingue

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide assistance to clients with their home and auto insurance requirements

• Take the initiative to contact clients about their insurance policies

• Effectively communicate with prospective clients through phone, email, and SMS

• Track personal performance and achieve set targets

• Keep precise records of client communications in our CRM system

• Collaborate closely with the customer service team to meet organizational goals

⛳️ Requirements

• A minimum of 5 years of relevant customer service experience

• Demonstrates a proactive attitude and strong problem-solving abilities

• Excellent verbal and written communication skills in both French and English

• Quick to learn with a keen interest in technology

🏝️ Benefits

• Up to 5 weeks of vacation each year

• Comprehensive health benefits (including health, dental, vision, etc.) and life insurance

• Option for 100% remote work or use of downtown Montreal office space

• Flexible start date (the sooner, the better!)