Specialist I – Financial Solutions, Customer Success B2B

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as a consultative partner and the primary point of contact for the commercial team, channels, and clients within your portfolio (franchisees and distributors), ensuring a comprehensive understanding of requests with a strong focus on customer satisfaction (Customer Success);

• Oversee product performance by tracking daily KPIs such as TPV (transaction volume), penetration, conversion, and delinquency, while assessing the financial impacts of new initiatives;

• Generate structured reports and presentations of results, transforming complex analyses into clear, coherent, and persuasive messages for leadership and the executive board;

• Facilitate the product's monthly closing processes, collaborating closely with the Credit & Collections department and Grupo Boticário’s commercial framework;

• Conduct quantitative and qualitative analyses to map the product journey, identify operational bottlenecks, and recommend automations, enhancements, and adjustments to business rules with an emphasis on efficiency and scalability;

• Contribute to the expansion and growth of the financial solutions portfolio by assisting in the design of monetization improvements and continuously refining the value proposition of the products you manage.

⛳️ Requirements

• Completed Bachelor's degree;

• Generalist profile with strong interpersonal skills, functioning as a strategic business consultant to comprehend customers’ pain points, moving away from a "traditional salesperson" role;

• High analytical ability and sharp logical reasoning skills to convert large amounts of raw data into actionable commercial strategies;

• Proficiency in Excel or Google Sheets (capable of building numerical rationales, analytical views, and basic formulas);

• Exceptional communication and executive influence skills to guide interactions with various internal and external stakeholders, along with proficiency in structuring and delivering presentations to the board;

• Ownership mentality and a hands-on, execution-focused approach, showcasing resilience and mental agility to operate under pressure and swiftly adapt to changing priorities;

• Business acumen and critical thinking, with a preferred understanding of financial models (particularly in B2B credit and B2P/Salons) to assist in prioritizing executive requests;

• Willingness to travel across Brazil regularly (approximately every two months, for 3 to 4 days) for in-person visits and relationship-building with franchisees;

• Advantage: Familiarity with cloud solutions like Google Cloud Platform (GCP) or BI tools (not mandatory, as training is provided by the company).

🏝️ Benefits

• Here, your Health is a priority

• Medical and dental plans

• Medication assistance

• Health allowance for family members

• Free psychotherapy sessions

• Telemedicine and second medical opinion

• Free flu vaccine

• Health care programs

• - To care for your Nutrition

• Meal voucher or local restaurant voucher (depending on work model)

• Grocery allowance

• Christmas food allowance

• - Ensuring Well-Being and Quality of Life in all aspects of life

• Gym and fitness studio plan

• Home office allowance (hybrid and remote work models)

• Pet health plan

• Birthday day off

• Up to 40% discount on our products

• Employee membership (benefits and partnerships, multi-brand store, TotalPass gyms, courses, and much more!)

• Travel and accommodation program

• - For the Family, our most precious asset

• Childcare assistance

• Child nutrition credit

• Babysitting assistance

• School supplies assistance

• Legal, psychological and social counseling

• Support for atypical parents

• Extended parental leave (180 days for mothers and 120 days for fathers)

• - Mobility for your on-site journey

• Transportation voucher and parking (hybrid and on-site models)

• - Security for protection and financial peace of mind

• Life insurance

• Support in the event of parents' death

• Private pension plan

• Payroll-deductible loans