Spare Parts Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee TW's spare parts inventory required for startup, commissioning, and warranty service tasks.

• Keep precise inventory records, monitor stocking levels, and establish reorder thresholds.

• Create and manage inventory control procedures, conduct cycle counts, and perform audits.

• Ensure that parts are appropriately stored, labeled, and easily accessible for the service team.

• Formulate methodologies and systems for predictive parts suggestions based on historical usage data, failure rates, and the criticality of parts at customer locations.

• Evaluate trends to decide which parts should be stocked internally versus those that need to be quoted individually.

• Constantly enhance stocking strategies to achieve a balance between availability and carrying costs.

• Develop customized spare parts recommendations for clients to keep on site, especially for equipment no longer under warranty.

• Prepare and present spare parts quotes to customers.

• Provide parts quotes for out-of-warranty service requests as required.

• Inform customers about the importance of maintaining essential spare parts on site.

• Build and sustain strong relationships with key parts vendors and suppliers.

• Monitor lead times, pricing, and parts availability across the supply chain.

• Identify and qualify appropriate replacement parts and alternative sources to mitigate supply risks.

• Broaden the vendor network to support new equipment lines, obsolete components, and competitive pricing.

• Negotiate pricing, terms, and supply agreements with vendors.

• Lead and cultivate the Spare Parts Department team.

• Set department goals, KPIs, and reporting mechanisms that align with Operations objectives.

• Engage cross-functionally with Service, Engineering, Sales, and Project Management teams.

• Regularly report to the COO on department performance, risks, and opportunities.

⛳️ Requirements

• Bachelor's degree in Supply Chain, Engineering, Business, or a related discipline (or equivalent industry experience).

• Experience in supporting startup and commissioning activities for HVAC or mechanical systems.

• Background in developing predictive maintenance or criticality-based stocking programs.

• Extensive experience managing spare parts for HVAC systems, including mechanical, electrical, and controls components.

• Proven expertise in inventory management and parts operations.

• Demonstrated success in establishing and maintaining vendor relationships.

• Experience in preparing customer quotes and recommendations.

• Record of leading or developing a parts or operations team.

• Strong analytical skills with the capability to create data-driven stocking and forecasting models.

• Working knowledge of HVAC equipment and components, including their failure modes and servicing requirements.

• Familiarity with ERP, inventory management, and parts catalog systems.

• Excellent vendor negotiation and relationship management abilities.

• Strong written and verbal communication skills for customer-facing interactions.

• Capacity to lead a department and collaborate across Operations, Service, and Engineering.

🏝️ Benefits

• A fast-paced, entrepreneurial culture that prioritizes innovation.

• A flexible and autonomous work environment.

• A culture built on respect, learning, and excellence.

• Colleagues who are experienced and highly talented experts.

• Opportunities for growth and travel.

• A team of change-makers making a significant impact on individuals and the planet.