Spanish Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handling incoming phone calls while delivering outstanding customer service

• Addressing customer inquiries and feedback through phone, email, Live Chat, and SMS with efficiency and professionalism

• Tasked with investigating and resolving complaints to ensure customer loyalty and satisfaction

• Following up on all written communications and escalating issues to the customer service manager on duty as needed

• Collaborating with other departments to ensure effective problem resolution and working alongside fellow customer service team members to foster an environment of customer satisfaction

⛳️ Requirements

• Proficient in both English and Spanish

• Familiarity with Microsoft Word and Excel

• High School Diploma required

• Ability to type 50+ words per minute

• At least 1 year of experience in Customer Service, help desk, or call center (preferred)

• Ability to type 60+ words per minute (preferred)

• Basic understanding of website navigation (preferred)

🏝️ Benefits

• Necessary equipment will be provided