Spanish Bilingual Customer Service Representative

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Handle inbound and outbound calls

• Consistently provide the highest level of customer service experience

• Oversee customer accounts and offer technical assistance

• Perform application data entry tasks

• Address online chat inquiries as assigned

• Interpret and adhere to established procedures and policies

• Demonstrate creative problem-solving abilities

• Exhibit flexibility and adaptability to evolving projects and updates

• Manage time and tasks effectively (multitasking and prioritizing tasks)

• Engage in extensive self-directed study, training, and testing; progression through training and certification is contingent upon passing necessary exams

• Comply with regulated guidelines for communications across all channels

⛳️ Requirements

• Must be 18 years of age or older

• Complete a background check and drug test within three days

• Must have a dedicated, private, and secure workspace

• A personal device with a functioning camera is required for the training period

• Commitment to full attendance during the paid three-week training period is essential

• Minimum internet speed of 100 mb/s with a hard-wired ethernet connection (Cable/Fiber Broadband) is mandatory

• Not compatible with mobile internet service providers and/or satellites

• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

🏝️ Benefits

• Paid training provided

• Performance and attendance-based incentives, in addition to the base salary

• Enjoy the convenience of working from home

• Join a collaborative and supportive team environment

• 401K matching available

• Individual Coverage HRA (ICHRA)

• Paid time off (PTO)