Customer Service Agent, Project-Based, Full-Time/Part-Time

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries related to orders, payments, deliveries, and general issues through email and chat.

• Leverage customer feedback to generate new ideas and enhance the overall customer experience continuously.

• Keep informed about the company’s products, services, and processes to provide precise information.

• Ensure prompt and accurate resolution of customer issues within the established service level agreements (SLAs).

• Maintain and update customer records in the database.

• Adhere to company guidelines and standard operating procedures (SOPs) to ensure consistent service quality.

⛳️ Requirements

• Outstanding written and verbal English communication skills.

• Prior experience in customer service or email support roles.

• Strong communication and interpersonal abilities.

• Proficient in using technology and computer systems.

🏝️ Benefits

• Use Your Own Device