Credit Card Customer Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Addressing customer inquiries promptly and effectively through ZenDesk and Amazon Connect.

• Assisting customers in resolving issues related to their accounts, including payments, statements, bugs, and more.

• Managing escalated customer cases, offering de-escalation solutions while ensuring their concerns are addressed.

• Recording and documenting issues, along with customer feedback—both positive and negative.

• Member of a 24/7 Customer Support team.

⛳️ Requirements

• Minimum of 3 years of customer service experience, specifically with US mortgage and credit card accounts.

• Proficient in English with clarity and excellent diction.

• Exceptional communication, collaboration, and problem-solving abilities.

• High proficiency, speed, and accuracy in written communication.

• Strong organizational skills and effective time management.

• Experience with customer and management tools such as ZenDesk, Asana, and Amazon Connect.

• Detail-oriented—accuracy in details is crucial in a financial services company.

• Bachelor's Degree or equivalent work experience in financial services.

• Availability to work US Pacific time from 10 AM to 7 PM (with a 1-hour break).

• Willingness to adapt to a shifting schedule.

• Must reside in the Philippines.

🏝️ Benefits

• Internet allowance.

• Health Maintenance Organization (HMO) coverage.

• Provision of necessary devices and equipment.

• Permanent work-from-home arrangement.