Spanish Bilingual Customer Service Associate

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Handle incoming telephone queries in a Claims Contact Center.

• Initiate auto and homeowner claims by collecting initial loss details from agents, insured individuals, and third parties.

• Provide a clear explanation of the claims process to customers.

• Approve services such as roadside assistance and rental vehicles when appropriate.

• Efficiently and accurately respond to customer inquiries about the status of current claims.

• Document all customer interactions in the claim file with precision and clarity.

• Enhance job knowledge through ongoing training and integrate new information into daily responsibilities.

• Assist clients with auto and home claims, motorhome incidents, and roadside assistance needs.

• Guide customers through the claims process while setting clear expectations.

• Take inbound calls remotely while working collaboratively within a supportive team environment.

⛳️ Requirements

• Strong communicator with excellent active listening abilities.

• Highly proficient in both written and spoken English.

• Bilingual in English and Spanish, demonstrating fluency in both written and oral communication.

• Consistently demonstrates ownership of actions, decisions, and results.

• Adaptable and flexible in fast-paced, dynamic work environments.

• Technologically savvy, capable of navigating multiple systems and windows simultaneously.

• Typing speed of at least 30 WPM with 90% accuracy.

• Customer service experience is strongly preferred.

• Experience in a remote contact center is a plus, though not mandatory.

• High School Diploma or equivalent is required.

• A dedicated workspace, including a desk and chair, free from noise and distractions.

• Reliable high-speed internet connection is essential.

• Ability to sit or stand for prolonged periods, up to an entire work shift.

• Capability to operate a computer for extended durations, up to a full work shift.

• Physical dexterity to repetitively use hands, arms, and shoulders to operate a keyboard and other office equipment.

• Ability to listen to, interpret, and differentiate auditory information.

• Capability to visually verify, read, and locate information.

• Ability to occasionally bend, twist, pull, stoop, and lift/move objects weighing 0-10 pounds.

🏝️ Benefits

• Bilingual Pay Differential: Receive an additional 10% for Spanish language proficiency upon successful completion of both verbal and reading assessments.

• Bonus Opportunity based on Company and Individual Performance.

• 401(k) plan.

• Medical insurance.

• Dental coverage.

• Vision insurance.

• Health Savings and Flexible Spending Accounts.

• Life insurance coverage.

• Paid Time Off.

• Paid Parental Leave.

• Tuition Assistance.

• Paid Training: Monday-Friday, 8:00 AM-4:30 PM Central Time for a duration of 3 weeks.

• Fully remote position.

• Access to various shift options.

• Supportive team environment.

• Dedicated supervisor.

• Equal opportunity employer.