Personal Injury Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to, screen, and direct incoming calls to the correct team member.

• Take messages and relay them or transfer calls to voicemail when staff members are unavailable.

• Record phone calls and upload documents into the online document management system.

• Provide administrative support to office staff, including tasks such as faxing, copying, and organizing files.

• Maintain consistent communication with clients and address their inquiries.

• Acquire insurance coverage information promptly.

• Follow up on medical treatments to ensure continuity of care.

• Request and gather medical records and billing statements from healthcare providers.

• Interact with insurance companies regarding treatment status and update adjuster information in the system.

• Carry out additional administrative and case-related tasks as assigned.

⛳️ Requirements

• Professional proficiency in both English and Spanish.

• Excellent written and verbal communication skills.

• Availability for a full-time 40-hour workweek with two days off.

• Willingness to work a schedule that may include one weekend day based on business needs.

• Experience in plaintiff personal injury law firms, medical offices or healthcare scheduling, legal intake or case support, call centers with high-volume inbound calls, virtual assistant roles supporting U.S. businesses, or familiarity with CRM/case management systems such as Litify, Filevine, SmartAdvocate, or Clio.

• A Windows computer that meets the following specifications: Windows 10, Intel i5 (8th Gen+) or 2GHz with 8 cores, 16 GB RAM, and 256 GB SSD; or a Mac with macOS 11 (Big Sur+) featuring an Apple M1 or Intel i5, 8 GB RAM, and 256 GB SSD.

• A USB noise-cancelling headset.

• A webcam for daily meetings.

• Preference for a wired Ethernet connection or acceptable 5 GHz Wi-Fi.

• Internet speed of no less than 30 Mbps download and 15 Mbps upload.

• Latency (ping) of under 100ms.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for professional development and growth.

• Supportive and dynamic work environment.