Personal Injury Client Support Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage, screen, and direct incoming calls to the appropriate team member.

• Take and relay messages or transfer calls to voicemail when staff members are unavailable.

• Record phone calls and upload documents into the online document management system.

• Provide clerical assistance to office staff, including faxing, copying, and organizing files.

• Maintain consistent communication with clients and address inquiries.

• Acquire insurance coverage information promptly.

• Follow up on medical treatments to ensure continuity of care.

• Request and gather medical records and billing statements from providers.

• Communicate with insurance companies about treatment status and update adjuster information in the system.

• Carry out additional administrative and case-related tasks as assigned.

⛳️ Requirements

• Professional fluency in both English and Spanish, with excellent written and verbal communication skills.

• Availability for full-time work, encompassing a 40-hour workweek.

• Flexibility for a schedule that may include one weekend day, based on business requirements.

• Experience in plaintiff personal injury law firms, medical offices or healthcare scheduling, legal intake or case support, call centers handling high-volume inbound calls, virtual assistant roles supporting U.S. businesses, or familiarity with CRM/case management systems such as Litify, Filevine, SmartAdvocate, or Clio.

• Windows computer meeting the following specifications: Windows 10, Intel i5 (8th Gen+) or 2GHz with 8 cores, 16 GB RAM, and 256 GB SSD.

• Alternatively, a Mac that meets these specifications: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, and 256 GB SSD.

• USB noise-cancelling headset required.

• Webcam needed for daily meetings.

• Preferably wired Ethernet or acceptable 5 GHz Wi-Fi.

• Internet speed of 30 Mbps download and 15 Mbps upload.

• Latency must be under 100ms.

🏝️ Benefits

• Opportunity for remote work.

• Full-time schedule with two days off.