Solutions Engineer – Post-Sales, Implementation

This is a fully remote position, open to applicants in California.

📋 Description

• Engage directly with customers to oversee their onboarding journey, assisting them in swiftly learning and deriving value from our platform.

• Collaborate closely with the Support team to effectively identify and resolve technical challenges.

• Partner with the Customer Success team to ensure that Paragon clients experience significant value from their product implementation.

• Work alongside customers as they develop integrations, install our SDK, create syncs and actions, and craft script-based workflows, ensuring optimal implementation of Paragon with scalability in mind.

• Collaborate with the Success, Engineering, Product, and Marketing teams to convert customer feedback into actionable product improvements.

• Participate in strategic planning sessions with Customer Success, Support, and Product teams to guarantee successful customer implementations and contract renewals.

• Contribute to the creation and enhancement of our help center, marketing materials, and documentation, ensuring they are technically accurate and valuable.

• Lead initiatives focused on boosting customer adoption and enhancing product usability.

• Develop and maintain technical documentation and training resources that empower both customers and internal teams.

• Advocate for and implement solutions that improve both the product and customer experience.

⛳️ Requirements

• 3+ years of experience in a Technical Solutions / Support role within a B2B SaaS environment, involving substantial customer interaction.

• Strong technical expertise with at least 2 years of coding experience in a single language (e.g., NodeJS, Python, Ruby); familiarity with APIs and API documentation; skilled at managing and resolving complex system issues effectively.

• Exceptional communication skills, able to collaborate effectively with both technical and non-technical teams, simplifying complex technical concepts for any stakeholder.

• A proactive problem-solver who continuously seeks to enhance customer satisfaction and product functionality.

• Strong project management abilities, with keen attention to detail and the ability to manage multiple priorities efficiently.

🏝️ Benefits

• Comprehensive Benefits: We provide competitive health, dental, and vision insurance plans to ensure you and your loved ones are well-covered.

• Unlimited PTO: We prioritize work-life balance and offer unlimited paid time off to encourage personal well-being and relaxation.