Solutions Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a specialized consultative resource for Sales, Sales leadership, and clients, concentrating on Microsoft Solutions with an intermediate knowledge base.

• Offer recommendations aligned with customer objectives and escalate complex scenarios to senior team members.

• Provide industry-focused insights addressing customer challenges and promoting Microsoft modern solutions.

• Offer guidance on Microsoft Volume Licensing products, pricing, and programs.

• Advocate for value-added managed and professional services to facilitate customer transformation.

• Collaborate with POD SAs to identify and develop Advanced Technology Product opportunities.

• Handle incoming Xcelerate requests from Account Managers.

• Process contract amendments, Customer Information Worksheets, Contact Information Change Requests, supplemental Customer Price Sheet orders, Direct billing orders, Direct billing EA quoting, and customer online tenant additions.

• Work alongside Subscription Operations on scheduled billing cases, held or failed Microsoft CSP orders, product SKU creation, and associated communications.

• Conduct online research regarding new product developments.

• Communicate with and train Account Managers using Microsoft sales and licensing resources.

• Keep up to date with programs, technical knowledge, market trends, and operational models.

• Complete Microsoft training through Get License Ready and Partner University.

• Foster and sustain positive relationships with vendor resources and account teams.

• Execute outbound sales development activities for Connection or Microsoft campaigns.

• Achieve quarterly targets and objectives set by Microsoft Solutions Sales Leadership.

• Obtain Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire.

• Perform additional responsibilities and special projects as assigned.

⛳️ Requirements

• Candidates must be authorized to work for any employer in the U.S.

• Understanding of the Microsoft lifecycle and renewals process.

• Familiarity with Microsoft Volume Licensing.

• Practical knowledge of Microsoft solutions and programs, with the capability to complete on-the-job training leading to certification.

• Demonstrated experience in sales, sales support, or similar roles with the ability to negotiate and present solutions.

• Intermediate skills in Microsoft Excel, including the capacity to convey complex information to customers.

• Comfort in presenting to internal teams.

• Strong consultative abilities.

• Capability to manage competing priorities efficiently.

• Excellent communication skills.

• Exceptional attention to detail.

• Careful attention to detail in composing, entering, and proofreading professional business materials.

• Ability to adapt and switch tasks based on changing priorities.

• Clear and professional communication, both written and oral.

• Interpersonal skills to collaborate with all levels of the organization.

• Ability to quickly perceive others' feelings and motives through subtle cues.

• Organizational skills to document activities, anticipate issues, plan schedules, and monitor performance against priorities and deadlines.

• Capacity to learn new situations and skills with minimal guidance or training.

• Must complete Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire.

🏝️ Benefits

• Competitive compensation.

• 401k plans.

• Medical insurance.

• Free therapy visits.

• Mental health coaching and resources.

• Meditation tools.

• Generous paid time off, encompassing vacation and sick leave.

• Wellness and Volunteer Time Off days.

• Supportive team environment.

• Opportunities for skill development and professional growth.

• Paid vacation.

• Comprehensive medical, dental, and vision benefits.

• Tuition reimbursement.

• 401k with matching contributions.