Solutions Architect, Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead post-sales technical implementation discussions with merchants, engaging in comprehensive technical discovery to grasp their systems, integration architecture, and limitations — translating insights into a clear action plan.

• Take charge of the technical onboarding process, acting as the main technical liaison from project kickoff to go-live, collaborating with internal Engineering and Product teams to identify product gaps and ensure integrations are established for long-term success.

• Develop and maintain technical documentation for merchant onboardings — including system architecture diagrams, API inventories, and integration specifications — that cross-functional partners depend on throughout the merchant lifecycle.

• Create and sustain a repository of reusable integration resources — templates, configuration guides, and onboarding playbooks — that enhance consistency and decrease time-to-live across the merchant portfolio on the Solutions team.

• Lead the investigation and resolution of intricate post-onboarding technical challenges, partnering with Engineering and Support to facilitate root cause analysis and effectively communicate findings to both internal and external stakeholders.

• Oversee pre-launch quality assurance — encompassing sandbox testing and comprehensive validation of integration flows — to ensure that integrations fulfill a high technical standard before going live.

• Identify and advocate for AI and automation opportunities that enhance operational efficiency, collaborating with internal teams to progress initiatives from concept to execution.

⛳️ Requirements

• 4-7 years of experience in a customer-facing technical role, such as Solutions Architect, Implementation Specialist, Technical Consultant, or a similar client-facing position.

• Proven history of independently guiding clients or stakeholders through complex technical implementations or integrations, from scoping to go-live.

• Outstanding ability to convey complex technical concepts, architectures, and solutions to both technical and non-technical audiences — including executive stakeholders.

• Extensive hands-on experience working with Mid-Market and Enterprise merchants, with the capability to manage competing priorities across multiple accounts simultaneously.

• Strong knowledge of web technologies and integrations, including hands-on experience designing and troubleshooting RESTful API integrations, along with a solid understanding of how JavaScript, HTML, and CSS interact within a production environment.

• Practical experience with common integration patterns (APIs, file-based, event-driven, webhooks, etc.) and the ability to recommend appropriate approaches for specific use cases.

• A proactive, ownership-oriented mindset — you identify issues before they escalate, drive solutions from start to finish, and advocate for both the client and the business when trade-offs are necessary.

🏝️ Benefits

• Competitive salary based on experience, with comprehensive medical, dental, and vision benefits.

• Equity in a rapidly growing early-stage startup.

• Generous and flexible paid time off policy.

• 401(k) with Financial Guidance from Morgan Stanley.