Solutions Architect – Commercial, Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive technical implementations and promote the use of Chainguard images, assisting customers in securely utilizing open source software throughout their organization.

• Collaborate with the account team (AEs, SEs, CSMs, and Support) to grasp customer vision, challenges, and suggested solutions to foster account-level strategies, realization of value, and retention/growth.

• Ensure the highest quality of Chainguard Images by acting as “customer zero,” testing, documenting, and facilitating a seamless customer onboarding experience.

• Work alongside our Product and Engineering teams to communicate customer requirements and establish the appropriate prioritization for image builds.

• Maintain the suitable architecture at the account level and disseminate best practices and lessons learned throughout the organization.

• Be a collaborative team member - engage, educate, and learn from the Chainguard team.

⛳️ Requirements

• Over 4 years of experience in developing high-performance multi-tier applications, with strong expertise in Kubernetes and Containers.

• More than 2 years of experience in a customer-facing role in pre or post sales.

• Capability to convey technical information in both highly technical and non-technical formats depending on the audience, which includes a range of personas from engineers to executives.

• A continuous learner with a strong intellectual drive for excellence and a desire to create solutions for complex issues.

• At least a Bachelor’s Degree focusing on Computer Science, Software Engineering, or Information Technology.

• Solid working experience with software development processes, practices, and software engineering design concepts.

• Ability to collaborate effectively with cross-functional engineering teams and business partners.

• Exceptional written and verbal communication skills.

• Willingness to travel up to 15% of the time.

🏝️ Benefits

• Flexible & Remote-First Culture: Work remotely with opportunities for team meetups, bi-annual destination summits, and a monthly stipend to cover coworking spaces, phone, and internet expenses.

• Our Approach to Equity: Receive stock options upon hire and promotion. Additionally, you can take part in secondary offerings and have a generous 10 years to exercise your options (yes, you read that correctly: 10 years!).

• 100% Covered Health Insurance: We cover all your health, vision, and dental insurance premiums for you and your dependents, with no deductions from your paycheck.

• ∞ Flexible Time Off: Take the time you need – to excel in our work, recharging and resetting is crucial.

• 18 Weeks Paid Parental Leave: We provide 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to utilize it all at once or spread it throughout your child's first year.