This is a fully remote position, open to applicants in California, +9 more states.

• Showcase products and assets from Amazon, Salesforce, and NeuraFlash, a part of Accenture, to clients.

• Facilitate discovery sessions, presentations, and workshops with both prospects and existing customers.

• Collect requirements for substantial Amazon Connect and transformation initiatives.

• Develop engaging demonstrations that highlight the Amazon and Salesforce platforms.

• Draft and revise proposals, Statements of Work (SOWs), and responses to Requests for Proposals (RFPs).

• Assist in managing and updating lead information within Salesforce.

• Act as a liaison between the sales and technical teams to enhance efficiency.

• Acquire knowledge about Salesforce and AI products to make informed recommendations.

• Work closely on project scope and estimates during the pre-sales phase.

• Gather customer feedback to help improve product offerings.

• Ensure the highest quality of customer experience.

• Promote innovation within Amazon and Salesforce capabilities and AI technologies.

• 2 to 3 years of experience in selling CRM solutions or services, preferably with a focus on Amazon Connect.

• 2 to 3 years in a customer-facing role, with a preference for experience in Pre-Sales or Solution Engineering.

• Bachelor’s degree in Computer Science, Mathematics, Engineering, or a related technical field, or equivalent professional experience.

• Remote & In-Person: Ensuring everyone stays connected and unified as one team.

• Travel: Expected travel commitment of up to 25%.

• Flexibility: Foster trust and understanding regarding work hours.

• Collaboration: Open to team suggestions and feedback.

• Celebrate Often: Engage in fun events and celebrations to recognize achievements.

Solution Engineer, Amazon Connect

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