Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with fellow Stitchers on the Delivery team, which includes Business Strategists, Marketing Strategists, and Technical Producers (email developers), to collect and assess technical requirements, ensuring that Braze and partner technologies are optimally set up within the customer's existing martech stack.

• Provide comprehensive documentation, define integration points, and guarantee seamless data flow across various platforms.

• Create detailed functional design specifications that delineate how Braze’s features will support the customer’s business objectives. This encompasses defining workflows, user journeys, and business rules to offer an efficient and scalable solution.

• Design and execute end-to-end solutions that connect business objectives with technical execution. You will ensure that the architecture is robust, scalable, and customized to meet specific customer requirements while integrating smoothly with the larger technology ecosystem.

• Construct and manage intricate data structures, including user attributes and events, to facilitate personalized customer experiences. You will specify how customer interactions and behaviors are tracked and utilized to enhance engagement strategies.

• Leverage Braze’s segmentation tools to create dynamic and static audience segments based on user behaviors, preferences, and lifecycle stages. You will ensure that these segments are effectively utilized for targeted messaging and personalized campaign experiences.

• Design and implement intricate campaign flows using Braze’s Canvas tool, incorporating multi-step, multi-channel journeys that enhance customer engagement. You will develop logic to automate actions such as messaging triggers and conditions based on real-time customer interactions and behaviors.

• Introduce new ideas, recommendations, and solution write-ups to fellow Solution Architects, either within projects or during office hours.

• Effectively manage your time to meet quarterly billable hour targets.

• Stay current with the latest developments in Braze and its technology integration partners, as well as other pertinent technologies in the marketing technology field by earning and maintaining at least 3 Braze certifications, including the Braze Digital Strategist certification.

• Occasionally travel, up to 20%, to client sites to actively engage in strategic discussions.

• Perform additional duties as assigned and necessary.

⛳️ Requirements

• Over 5 years of hands-on experience in the marketing technology sector.

• At least 3 Braze Certifications, including the Braze Marketer and Braze Digital Strategist certifications, or the capability to quickly acquire them after commencing the role.

• Proficiency in Liquid, APIs, SDKs, data modeling, and data ingestion processes to meet client needs and facilitate platform adoption.

• Experience and confidence in developing and thoroughly documenting custom solutions.

• Strong organizational and delegation skills.

• Ability to articulate marketing technology best practices and translate them into actionable implementation recommendations.

• Agility to adapt and consult on areas or new technologies that may be unfamiliar, tackling challenges with enthusiasm and curiosity.

• Strong prioritization and time management skills, excelling in a fast-paced, deadline-driven environment.

• Excellent strategic and technical thinking, allowing you to envision comprehensive solutions that align with customer objectives and navigate complex situations with confidence.

• Proven capability to manage multiple concurrent customer engagements effectively, balancing priorities and resources.

• Confidence in leading customer-facing discussions and presentations, building trust, and conveying expertise while effectively managing expectations.

• Willingness to travel up to 20%.

• Must be authorized to work in the United States or Canada without requiring visa sponsorship now or in the future.

🏝️ Benefits

• Flexible PTO policy.

• Monthly tech stipend.

• Paid parental leave.

• Medical, dental, vision, and life insurance.

• In-person onboarding experience at our HQ in Indianapolis, Indiana.

• Free mental wellness resources.

• 401k with company match.