Solution Architect – AI, Automated Solutions

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate discovery sessions to pinpoint high-value opportunities for AI and automated solutions, such as workflow automation, copilots, knowledge retrieval, and intelligent routing.

• Convert business goals into technical designs that encompass workflows, data flows, integration points, and non-functional requirements including latency, reliability, security, and compliance.

• Develop and execute AI Agentic solutions capable of reasoning, planning, tool invocation, and performing multi-step tasks across APIs, databases, SaaS platforms, and document repositories.

• Construct solution workflows utilizing patterns like planner-executor, supervisor-worker, and human-in-the-loop through frameworks such as LangChain, LangGraph, and other orchestration libraries like LlamaIndex and Semantic Kernel.

• Employ MCP-style protocols to standardize tool discovery and invocation, covering tool schemas, validation, retries, error handling, and safe execution methodologies.

• Create retrieval-augmented generation pipelines that include ingestion, chunking, metadata design, embeddings, vector indexing, hybrid search, reranking, and retrieval orchestration.

• Utilize prompt and policy design methods, incorporating structured prompting, guarded templates, reasoning aids, and evaluation techniques to enhance quality and minimize hallucinations.

• Integrate AI and automated solutions into web and mobile applications, core enterprise systems (CRM, Support, ERP, HR, finance, ticketing, supply chain), collaboration tools, and process platforms.

⛳️ Requirements

• Proven experience integrating with cloud AI services and model platforms such as Amazon Bedrock, Amazon SageMaker, third-party LLM providers, or self-hosted open-source models.

• Familiarity with Microsoft Copilot Studio for developing and extending enterprise AI solutions, including custom workflows, connectors, REST/API integrations, grounding with enterprise knowledge, and MCP-enabled integrations.

• Proficient in Python for AI application development, orchestration, and integration scenarios.

• Practical experience in building LLM-powered applications, including prompt engineering, tool invocation, structured outputs, and multi-step conversational workflows.

• Background in designing and implementing RAG systems, covering document ingestion, chunking, metadata strategies, vector stores, hybrid search, and reranking.

• Knowledge of orchestration frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or similar platforms.

• Demonstrated experience as a Solution Architect, Lead Engineer, or Senior Engineer in crafting end-to-end enterprise solutions.

• Experience with at least one major cloud platform, preferably AWS, including networking, IAM, container orchestration, and serverless services.

• Proficient in instrumenting AI solutions with logging, response capture, monitoring, and feedback loops for ongoing improvement.

🏝️ Benefits

• Sophos embraces a remote-first working model, prioritizing remote work for most employees, though some positions may require a hybrid approach.

• Our people are at the heart of our innovation and creativity, all while fostering a strong sense of fun and camaraderie.

• Employee-driven diversity and inclusion networks that cultivate community and provide education and advocacy.

• Annual charity and fundraising efforts along with volunteer days for employees to contribute to local communities.

• Global employee sustainability initiatives aimed at reducing our environmental impact.

• Engaging global fitness and trivia competitions to keep our bodies and minds sharp.

• Global wellbeing days for employees to unwind and recharge.

• Monthly wellbeing webinars and training sessions to support employee health and wellbeing.