Software Support Engineer

This is a fully remote position, open to applicants in Norway.

📋 Description

• Deliver expertise in ensuring sustained customer success and growth throughout the post-sales customer lifecycle, focusing on training, professional services, technical support, renewals, outcome achievement, retention, expansion, and customer advocacy, with a Digital emphasis.

• Investigate and troubleshoot issues related to all facets of GE Digital solutions, such as configuration, user interface, network and communication connectivity and performance, Cloud and on-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software, and related control systems, hardware infrastructure, and connections to enterprise systems like ERP, PLM, and Quality.

• Acquire conceptual knowledge in professional disciplines, which may encompass support roles requiring specialized expertise or technical knowledge across a broad spectrum.

• Address issues using established protocols.

• Consult with supervisors or more experienced team members for matters beyond defined instructions or parameters.

• Collaborate with colleagues to resolve issues.

• In customer-facing roles, cultivate robust customer relationships and act as the liaison between the customer and GE.

• Share technical information, pose questions, and verify understanding.

• Participate in on-call rotations, typically one week per month.

⛳️ Requirements

• Extensive experience in Services & Digital Implementation Services.

• Knowledge level equivalent to a master’s degree in Electrical Engineering, Computer Software, or a related field from an accredited university or college (or a high school diploma with a minimum of 6 years of relevant experience).

• Preferred experience in software support or software development for a similar role.

• Technical proficiency should include C++ (medium level).

• Capability to create technical documentation.

• Outstanding communication skills.

• Keen attention to detail.

• Ability to work autonomously.

• Proficiency in English, both written and verbal, is essential.

• Knowledge of Norwegian is a plus.

🏝️ Benefits

• Relocation Assistance Provided: Yes